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Nootropix / Help & support
Help, answers and next steps.
Find what you need about delivery, tracking, orders, returns and product documents.
Delivery
Who delivers UAE orders?
Swftbox handles most local orders, with same-day, next-day or scheduled delivery depending on your area. Remote UAE areas use Jeebly’s next-day service. In covered Dubai areas, orders placed after 12 PM and up to 6 PM use express delivery in 2–4 hours.
What are the order cutoffs for same-day delivery?
By 12 PM: Orders join the standard Swftbox collection and follow the delivery schedule for their area. Standard same-day delivery applies in covered areas on their scheduled service days.
After 12 PM, up to 6 PM: Orders in covered Dubai areas use express delivery in 2–4 hours.
After 6 PM: Orders in covered Dubai areas are delivered the next day with the following day’s noon collection.
All times are Dubai time. For Swftbox deliveries outside Dubai, orders placed after 12 PM go with the next collection and follow their region’s service days.
Which days does Swftbox deliver to my area?
In covered areas, Dubai, Abu Dhabi and Sharjah have same-day delivery every day. Ajman, Ras Al Khaimah and Umm Al Quwain have same-day delivery Monday–Saturday. Al Ain has next-day delivery except Sunday. Fujairah, Kalba and Khor Fakkan are served Monday, Wednesday and Friday.
The standard same-day order cutoff for Swftbox is 12 PM, Dubai time. This schedule does not cover every address in each region. Remote-area orders use Jeebly’s next-day service.
What if I live in a remote area?
Orders to remote UAE areas are handled by Jeebly using its next-day delivery service. Your shipping email includes the courier tracking reference for your shipment.
Do you ship internationally?
Yes. All international orders are shipped with Jeebly and must be prepaid. Rates, free-shipping thresholds and estimated transit times vary by destination. Checkout confirms availability and charges for your address.
Who pays customs duties and import charges?
Unless included at checkout, destination-country duties, taxes and import charges are the recipient’s responsibility. Please confirm local import eligibility for your items before ordering. Customs clearance can affect delivery times.
Tracking your order
Where do I find my tracking?
We email your tracking details when your order is fulfilled. Swftbox shipments include a Swftbox tracking number. Use the shipment link or courier reference in that email, or check available shipment information in your Nootropix account. Your courier reference may be different from your order number.
My tracking hasn’t updated. What should I do?
A tracking reference may appear before the courier’s first scan. Check the latest information through your shipment link. If the expected delivery window has passed or you need help, email support@nootropix.shop with your order number and tracking reference.
Can I change the address or delivery time?
Contact us as soon as possible with your order number and the change you need. If your parcel has already been handed to the courier, available changes depend on the shipment status and courier service. We’ll help you check the options.
Orders & payments
Can I change or cancel my order?
Email support@nootropix.shop with your order number as soon as possible. Changes depend on whether your order has already been prepared or dispatched. Once it has been dispatched, the published return and refund terms apply.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. If a payment method is not displayed for your basket or destination, please choose one of the available options.
Something is missing, damaged or incorrect. What next?
Email support@nootropix.shop with your order number and a description of the issue. Include clear photos of the parcel and affected item where relevant. Keep the packaging while we review the details.
Returns & refunds
How do I request a return?
Eligible items may be returned within 30 days of delivery. Items must be unopened, sealed and in resalable condition. Email support@nootropix.shop with your order number and the items you want to return before sending anything back.
When will my refund be issued?
Refunds are processed after the returned items are received and inspected. Allow 7–14 business days from receipt of the return for the refund to be issued to the original payment method. Non-delivery cases require the carrier status to be checked first.
Products & documents
Where can I find product or batch documents?
Check the product page or our product and batch document library. Availability varies by product and batch. Review each document for its lot, date, laboratory, method and test scope. If you cannot find what you need, email us with the product name and lot number.
How can I find out when a product is back in stock?
Use the restock notification option on the product page when available. You can also email support@nootropix.shop with the product and size you need.
Do you accept wholesale enquiries?
Yes. Build a wholesale enquiry with a minimum of 48 bottles of each selected product and size. The wholesale offer is a flat 40% off regular retail prices for approved business accounts, subject to quotation and confirmed lead time.