Refund policy

Return & Refund Policy

Nootropix M.E. Para Pharmaceutical Products Trading ("Nootropix") wants you to be satisfied with your purchase. This policy explains how returns and refunds work.

Return window

You may return eligible items within 30 days of the delivery date shown on your tracking confirmation.

Eligibility

  • Items must be unopened, sealed, and in resalable condition
  • Opened, used, or tampered products cannot be returned
  • Proof of purchase (order number or email) is required

How to start a return

  1. Email support@nootropix.shop with your order number and the item(s) you wish to return
  2. We will provide return instructions and a return label or pickup arrangement where applicable
  3. Pack items securely in original packaging when possible

Return shipping

Return shipping is free. Nootropix covers the cost of returning eligible items.

For eligible UAE returns, Nootropix arranges and pays for courier collection. The courier provides the return label at pickup. You do not need to print a label; no return label is included in the original parcel.

Refunds

  • Refunds are processed after we receive and inspect the returned item(s)
  • Please allow 7–14 business days from receipt of your return for the refund to be issued
  • Refunds are returned to your original payment method
  • For eligible product returns, shipping charges are non-refundable except where required by law or where the return is due to our error. The non-delivery refund terms below apply to orders that do not arrive

Orders that do not arrive

If your order is confirmed lost in transit, or is returned to us as undeliverable for reasons other than the recipient-caused cases below, you are entitled to a full refund.

If a shipment is returned because of refusal, unpaid duties, an incorrect address or an unresponsive recipient, documented return or redelivery costs may be deducted from the refund. We will explain any applicable deduction after reviewing the carrier status. These deductions do not apply to a delivery failure caused by Nootropix or the carrier.

Refunds for non-delivery are issued after carrier status is verified; this may take additional time beyond standard return processing.

Exchanges

We do not process direct exchanges. To exchange an item, return the eligible product per this policy and place a new order.

Contact

Nootropix M.E. Para Pharmaceutical Products Trading

Office S1-166, Dubai Investment Park First, Dubai, United Arab Emirates

License No. 1613040

Email: support@nootropix.shop · Phone: +971 52 598 8940